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Refund and cancellation policy

On this page5
  1. Services and packages
  2. Digital files and tools
  3. Courses
  4. What refunds do not cover
  5. How to ask for a refund or cancellation

Last updated: 27 October 2026.

This page explains when you can get back what you paid or cancel an order in the store. The rule depends on the type of product, and each product shows its type on its card.

Services and packages

  • Before work starts: a full refund.
  • After work starts: the current month or stage is not refunded.
  • Monthly plans: you can stop the next months with a message before their pay link is due, and no more links reach you.

Digital files and tools

  • No refund after the download or once you receive the licence.
  • If the file or tool has a defect, I fix it. If it is not fixed within 7 days of telling me, you get a full refund.

Courses

  • A full refund within 7 days of buying, if your progress is not above 20% of the lessons.

What refunds do not cover

The ad budget, WhatsApp messages from Meta, hosting and domain, licences and tool fees: you pay their providers directly from your account, so they do not pass through me and are not refunded by me.

How to ask for a refund or cancellation

Message me on WhatsApp or at [email protected] with the order number and the reason. I reply within one business day, and the amount due goes back by the same way you paid.